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Privacy Policy
Last Updated Jan 29th, 2025
Table of Contents
  1. What information do we collect?
  2. How do we process your information?
  3. What is our stance on third-party websites?
  4. Do we use cookies and other tracking technologies?
  5. How do we handle your social logins?
  6. Is your information transferred internationally?
  7. How long do we keep your information?
  8. How do we keep your information safe?
  9. Do we collect information from minors?
  10. What are your privacy rights?
  11. Controls for do-not-track features
  12. Do we make updates to this policy?
  13. How can you review, update, or delete the data we collect from you?
Privacy Notice

This privacy notice for Spair Inc. (doing business as Spair) (“Spair“, “we“ or “us“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

  • Visit our website at https://spair.app, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways ― including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@spair.app.

Privacy Summary
  1. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Spair Inc. and the Services, the choices you make, and the products and features you use.
  2. Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
  3. How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
  4. How do we keep your information safe? We have services and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber-criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
  5. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
Want to learn more about what Spair Inc. does with any information we collect? Review the notice in full below.
1. What information do we collect?
When you sign up for a Spair product, we ask for identifying information such as your first and last name, email address. That's so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.
We'll never sell your personal information to third parties, and we won't use your name or company in marketing statements without your permission either.
Personal Information. The personal information we collect may include the following:
  1. Academic Institution
  2. First Name
  3. Last Name
  4. Email Address
  5. Country of Origin
Sensitive Information. The sensitive information we collect may include the following:
  1. Date of Birth
Payment Data. If you sign up for a paid Spair product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and does not hit Spair servers. We store a record of the payment transaction, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. All payment data is store by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-ca/privacy
2. How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  4. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  5. To fulfill and manage your orders. We may process your information to fulfill and manage your payments, and exchanges made through the Services.
  6. To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  7. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  8. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
  9. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  10. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  11. To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  12. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What is our stance on third-party websites?
Spair services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
4. Do we use cookies and other tracking technologies?
Currently, we are not using cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
5. How do we handle your social logins?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Google logins) through Clerk SSO (Single Sign-On) service. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
You can check Clerk's privacy policy at https://clerk.com/legal/privacy
6. Is your information transferred internationally?
Our servers are located in Canada. If you are accessing our Services from outside Canada, please be aware that your information may be transferred to, stored, and processed appropriately by your local data protection laws.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
7. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber-criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do we collect information from minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@spair.app
10. What are your privacy rights?
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you contact us about this policy?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
11. Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. Do we make updates to this policy?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
13. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review your personal information, please contact us at support@spair.app
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